Refund policy
Refund Policy
Last updated: August 31, 2026
We want you to be satisfied with your StoreOrevia order. Eligible items may be returned within 30 days of delivery, subject to the conditions below.
Nothing in this policy limits any consumer rights available under applicable law.
1. 30-Day Return Window
You may request a return within 30 days of delivery if the item is:
- unused;
- in its original condition;
- returned with all included parts, accessories, manuals, and packaging where applicable;
- returned complete if it was purchased as part of a set or bundle.
To start a return, contact us at:
Please include your order number, the item you want to return, and the reason for the return.
Please wait for our return instructions before sending an item back.
2. Return Shipping
Return shipping depends on the reason for the return.
StoreOrevia covers reasonable return shipping when:
- the wrong item was sent;
- the item arrived damaged or defective;
- the item is materially different from its product listing.
The customer is responsible for return shipping when:
- the customer changes their mind;
- the wrong size, model, color, or option was ordered;
- the customer no longer wants the item for a reason unrelated to a defect or StoreOrevia error.
We do not charge a restocking fee.
3. Refunds
Once we receive your return, we will inspect it and notify you whether the refund has been approved.
Approved refunds are issued to the original payment method.
We aim to process approved refunds within 5 business days after the returned item has been inspected.
Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
Original shipping charges may be refunded when the return is caused by an error by StoreOrevia, a defective item, or an item materially different from its listing.
For change-of-mind returns, original shipping charges are generally non-refundable unless required by applicable law.
4. Non-Returnable Items
The following items generally cannot be returned:
- items that have been used, installed, assembled, altered, modified, or damaged after delivery;
- personalized or customized items;
- items returned after the 30-day return period without prior authorization;
- products damaged due to misuse, improper handling, assembly, installation, or inadequate return packaging;
- items missing essential parts, accessories, manuals, or components;
- items purchased from another retailer.
This does not affect your rights if an item arrives damaged, defective, incorrect, or materially different from its listing.
5. Large or Heavy Products
Some outdoor products may be large, heavy, or require special handling.
Before returning a large or heavy item, please contact us for return instructions.
Do not arrange freight or oversized return shipping before receiving our instructions.
Where the return is due to a StoreOrevia error, defect, damage, or material difference from the listing, we will provide an appropriate resolution and cover reasonable return shipping where a return is required.
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact:
Please provide:
- your order number;
- a description of the issue;
- clear photographs where appropriate.
If the issue is confirmed, we may provide:
- a replacement;
- a refund;
- or another appropriate resolution.
Where StoreOrevia is responsible for the problem, we will cover reasonable return shipping costs if a return is required.
7. Items Different From Their Listing
If the item you receive is materially different from the information shown on the product page, please contact us.
We will review the issue and provide an appropriate resolution in accordance with this policy and applicable law.
8. Exchanges
We do not currently offer direct exchanges.
If you want another model, size, color, or option:
- Return the original eligible item for a refund.
- Place a new order for the item you want.
9. Cancellations
If your order has not yet shipped, contact us as soon as possible.
We will make reasonable efforts to cancel the order and issue a refund.
Once an order has shipped, it must normally be handled through the return process.
10. Return Packaging
Returned items should be packaged securely to prevent damage during transit.
Where possible, use the original product box or similar protective packaging.
For larger products, follow any specific packaging or return instructions provided by our support team.
11. Contact Information
StoreOrevia
162 Lake Ave E
Gaylord, Minnesota 55334
United States
Email: storeorevia@gmail.com
Phone: +1 (321) 208-7676
Support hours:
Monday–Friday: 9:00 AM–5:00 PM CT
Saturday: 9:00 AM–1:00 PM CT