track order
When tracking information is available for your StoreOrevia order, it will be sent to the email address used during checkout.
Here is how to find your tracking information and what to do if your shipment appears delayed.
Find Your Tracking Number
-
Check your email.
Look for a shipping or fulfillment confirmation from StoreOrevia. If tracking is available, the tracking link or number will be included in the message. -
Check your customer account.
If you placed your order while signed in, visit your account, open the applicable order, and review the available fulfillment or tracking information. -
Check the carrier website.
If you have a tracking number, you can enter it directly on the applicable carrier’s website for the latest available updates.
Cannot find your tracking information?
Contact:
Please include your order number and the email address used during checkout so we can review the available shipment information.
Estimated Delivery
StoreOrevia currently ships within the United States.
We offer:
Free standard shipping on all U.S. orders.
Estimated standard delivery is:
3–5 business days
Delivery estimates may be affected by:
- carrier delays;
- severe weather;
- holidays;
- transportation disruptions;
- other circumstances outside our reasonable control.
Some large or heavy outdoor products may require different handling or delivery procedures where applicable.
Tracking Has Not Updated
Carrier tracking may occasionally take time to update.
A tracking number may be created before the carrier records the first physical scan, and updates may also pause temporarily while an item moves between carrier facilities.
If your shipment appears unusually delayed, contact us at:
Include your order number and we will review the tracking information available to us.
Tracking Says Delivered, but You Cannot Find the Order
If tracking shows that your order was delivered but you cannot locate it:
- Check around the delivery location, including entrances, side doors, garages, or other safe delivery areas.
- Ask other people at the delivery address whether they accepted the shipment.
- Check with nearby neighbors where appropriate.
- Review the carrier tracking page for delivery notes or additional information.
If you still cannot locate the shipment, contact us with your order number and tracking information.
We will review the available information and help determine the appropriate next steps.
Large or Heavy Deliveries
Some products, including lawn equipment, outdoor structures, pools, grills, or other large items, may require special handling.
Where special delivery instructions apply, they may be shown on the product page or communicated in connection with the order.
Please make sure the delivery address is complete and accessible.
Changing a Delivery Address
If you notice an error in your shipping address, contact us as soon as possible at:
If the order has not yet shipped, we will make reasonable efforts to update the address.
Once an order has shipped, address changes may no longer be possible and may depend on the carrier.
Damaged on Arrival
If your order arrives damaged, defective, incorrect, or materially different from its product listing, contact us.
Please provide:
- your order number;
- a description of the issue;
- clear photographs of the product and packaging where appropriate.
We will review the issue and provide an appropriate resolution in accordance with our Refund Policy.
Where StoreOrevia is responsible for the issue, we will cover reasonable return shipping costs if a return is required.
Contact
For delivery or tracking questions:
StoreOrevia
162 Lake Ave E
Gaylord, Minnesota 55334
United States
Email: storeorevia@gmail.com
Phone: +1 (321) 208-7676
Support hours:
Monday–Friday: 9:00 AM–5:00 PM CT
Saturday: 9:00 AM–1:00 PM CT